Ever since we started Stepova, one thing’s been clear—our customers aren’t just numbers. They’re the heart of everything we do. I still remember the early days when I’d personally reply to every email, sometimes late into the night. Those conversations shaped what Stepova is today.
Got a question? A suggestion? Or maybe just want to chat about that one product you’re obsessed with? Whatever it is, we’re all ears. Here’s how you can reach us:
Prefer typing? Our live chat is open during business hours. Or fill out our contact form—we read every single submission.
Here’s the thing—we don’t just sell products. We build relationships. That time a customer suggested we carry wider sizes? Done. The feedback about our packaging? Completely redesigned it within a month. Your input doesn’t just sit in an inbox; it changes how we operate.
"I wasn’t sure if anyone would read my email about the shipping delays... but the founder replied herself with a solution the same day."
— Jamie R., customer since 2022
So go ahead—tell us what’s on your mind. Whether it’s a tiny detail or a big idea, we’re listening. After all, this isn’t just our shop. It’s yours too.
